Last year Citizens Advice helped 96000 people with Council Tax debts, making it our largest single debt issue. Missing an average council tax payment of £167 in the first month of the financial year can result in a debt of over £2065 in just 9 weeks.
What to do if you are struggling to pay
Don’t wait for them to contact you.
The government introduced a ban on cold calling about pensions in January, but every month fraudsters think of new ways to trick people out of their money. Almost three quarters of us have been targeted by scammers in the last year. Here are some of the most common scams criminals are trying:
Pension cold calling
If you receive a phone call out of the blue about your current or future pension,
If you’re receiving employment-related benefit payments such as Job Seekers Allowance (JSA), Employment and Support Allowance (ESA) or Universal Credit you could suffer a “benefits sanction”. This can happen if you miss Job Centre meetings, fail to achieve agreed objectives or are suspected of attempting benefit fraud. You could then lose ALL your benefit payments for between 4 weeks and 3 years.
Have you had a bad experience with your local health or social care services? We are here to help!
As well as providing you with support and advice about your individual issue, by telling us your experiences you may help to improve these services locally.
As part of the “watchdog” organisation Healthwatch Surrey we use the evidence we gather from people like you to help to influence positive change.
The energy regulator, Ofgem, is bringing in changes to make it easier, clearer and fairer for you to get the best deal when you buy electricity and gas. From 26 August 2013 suppliers must:
A popular query on the national Citizens Advice website is what help is available if you’re on a low income. If you’re of working age but not earning enough to get by, there are some options.
To check what benefits you might be entitled to quickly and easily,
Consumer credit is at a record level and household debts for essential bills such as council tax and utilities now total nearly £19bn. So it’s no surprise that we at Citizens Advice have seen a marked increase in questions about bailiffs.
Don’t be bullied
Bailiffs (also called ‘enforcement agents’) visiting your home can be a stressful experience but you have rights and you shouldn’t be bullied.
The Health and Safety Executive estimate that over 31 million working days were lost last year due to work-related ill health or injuries. They estimate the total cost to Britain was £15bn – much of this being borne by the ill or injured individual themselves.
What to do if you have an accident at work
If you have an accident at work,
This is a question Citizens Advice is very frequently asked. If you’re already in the UK, a non-EU/EEA spouse (husband, wife or civil partner) will need a visa to join you to live for over 6 months. They’ll need to make the application from outside the UK.
Your spouse can initially stay 33 months and then renew their visa in the UK for another 2 years and 6 months.
You’re not alone! New research from Citizens Advice has found that 14 million people suffered the knock-on effects of consumer problems in the last year, with poor services or faulty goods affecting their lives, finances or health.
A big impact
Previous research by Citizens Advice found that more than 1 in 3 people face at least one consumer problem each year.