Volunteer

VolunteerCitizens Advice is the largest advice provider in the UK and has around 20,000 volunteers nationally. By joining us you become part of highly respected advice network dedicated to working to improving the lives of people in our community.

There are many volunteer roles within Citizens Advice Surrey Heath and you’re sure to find one that fits your skills, experience and/or interests. At Citizens Advice Surrey Heath everyone works as part of a team committed to serving their community.

If you are interested in any of the volunteer roles described below, you can check on www.citizensadvice.org.uk for further information, complete our Volunteer Registration form or contact us on 01276 417 900 for an informal chat.

Administrator

A sound support structure is essential for the running of any organisation, and Citizens Advice Surrey Heath is no different.

Administrators ensure that Citizens Advice systems run smoothly and efficiently. There are various administrative roles, so we will match your skills and time to our service needs.

The administrators tasks include:

  • Using computer spreadsheets, databases and word processing software.
  • Maintaining and developing administrative systems.
  • Stock control of leaflets and materials and updating local information.
  • Helping to arrange events.
  • Handling correspondence, telephone calls, email and faxes.
  • Manage the volunteer rotas for advice and reception.

If you would like to apply or are just interested in finding out more, please complete our Volunteer Registration form.

Gateway Assessor

Gateway assessors help clients get the right help in the fastest time possible.

They assess people’s needs, either face-to-face or over the phone, and identify the most appropriate course of action. That might be self-help information, referral to a specialist organisation or an appointment with an adviser.

As a gateway assessor you would:

  • Greet clients and explain the gateway assessment process.
  • Offer information and advice through our new digital service via email and webchat.
  • Assess the risk/urgency of the client’s issue and their ability to deal with the problem themselves
  • Identify the next step that needs to be taken
  • Summarise the content of the interview for the client and explain what happens next
  • Ensure clients know they can return if necessary
  • Update the database, completing the gateway assessment screens.

Specific qualifications or experience are not required to train for the role. You need to:

  • Be good at listening
  • Have a good manner when talking to people
  • Have basic computing skills
  • Be open minded and non-judgemental
  • Enjoy helping people.

If you would like to apply or are just interested in finding out more, please complete our Volunteer Registration form.

Adviser

Without our teams of trained volunteer Advisers we could not continue to meet the demands for our service.

Adviser’s have a very broad and varied role and are central to the services Citizens Advice Surrey Heath provides.

The role of the an Adviser is to:

  • Interview clients in the advice centre, over the telephone and at outreach sessions.
  • Offer information and advice through our new digital service via email and webchat.
  • Research information from our electronic information system and other sources.
  • Provide advice, explanation and help with the choices and consequences that the client faces.
  • Help clients negotiate with people such as creditors and service providers.
  • Give practical help by writing letters, making telephone calls, completing forms, etc.
  • Refer clients to other agencies who are better placed to help.
  • Keep detailed records of all clients’ cases.
  • Prevent future problems for clients by identifying failing policies and poor services.

The Adviser’s Skills

You don’t need any particular qualifications or experience to train as an adviser. All sorts of people become Advisers, but you will need to:

  • Be good at listening and being patient.
  • Be able to work in a team.
  • Be able to read and write English, and do basic maths.
  • Be open-minded and non-judgemental.
  • Enjoy helping people.
  • Be supportive to clients and colleagues.
  • Be confident using Information Technology.

Our Advisers don’t need to know everything. We provide free formal and comprehensive accredited training. Our training is backed up by excellent support, supervision and guidance to help you achieve the skills you need to deliver a high quality service to our clients. If you are a law student, this can earn you up to six months towards your solicitor training contracts experience. Once you have qualified as a Generalist Adviser, you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge.

Our advice service has become more reliant on Information Technology and we now have an up-to-the-minute electronic system containing most of the information you will need when advising clients.

If you would like to apply or are just interested in finding out more, please complete our Volunteer Registration form.

Campaigner

By using evidence collected from our clients, you can help to bring about changes in local and national policies and services.

This will benefit many people, even those who have never used Citizens Advice services.

As a Campaign volunteer you will be involved in a variety of areas depending upon your skills and the time you have available. You might;

  • Raise awareness with staff and volunteers of current social policy issues.
  • Check evidence forms for quality regarding clients’ issues and problems.
  • Identify and raise relevant issues with Citizens Advice nationally.
  • Conduct research and write reports.
  • Get involved in media campaigning.
  • Liaise with other advice centres and external agencies.

For more information please visit Campaigns.

If you would like to apply or are just interested in finding out more, please complete our Volunteer Registration form.

Fundraisers

Citizens Advice Surrey Heath is a registered charity and is totally dependent on funding from local authorities, business, charitable trusts and individuals.

We are constantly looking for fundraising volunteers to work in the following ways with our treasurer and Trustees to meet our fundraising objectives;

  • Help to research fundraising opportunities.
  • Organising fundraising events.
  • Help completing fundraising applications.
  • Putting together presentations to potential funders.
  • Providing support to fundraising groups, such as a local Friends organisation.

For the latest fundraising results visit News or for upcoming events or other ways you can help visit Fundraising.

If you would like to apply or are just interested in finding out more, please complete our Volunteer Registration form.

PR & Marketing

Citizens Advice Surrey Heath must maintain a high profile in the local community in order to attract funding, to promote local and national campaigns and to ensure that potential clients know how to access our services.

We need PR & Marketing people to:

  • Produce locally-based promotional material.
  • Edit national Citizens Advice press office releases for local use.
  • Build good relationships with local media.
  • Promote active coverage of Citizens Advice Surrey Heath work in the local press, television and radio.
  • Identify case studies of clients or volunteers who would be willing to talk to the media.
  • Produce copy for local publication.
  • Be trained as a local media spokesperson.
  • Arrange events, displays and talks to promote Citizens Advice Surrey Heath.

If you would like to apply or are just interested in finding out more, please complete our Volunteer Registration form.

Volunteer Form Filler

Citizens Advice Surrey Heath is seeing an increased need for help with filling in forms related to disability and Universal Credit.

Many of our clients can find the paperwork or on-screen forms required to access the support they need overwhelming.  A calm and friendly person who can talk them through the questions and help them provide a clear and complete picture of their needs can make all the difference.

After training you will meet clients at the bureau and help them complete their forms as accurately and completely as possible.  You will need to be friendly, non-judgemental and have an eye for detail.

If you would like to apply or are just interested in finding out more, please complete our Volunteer Registration form or phone us on 01276 417 900.

Trustee

Citizens Advice Surrey Heath is a registered charity with a Board of Trustee Directors.

Some of the Trustee roles require specific skills but we welcome people of all ages, backgrounds and experience. As the Board of Trustees tends to meet in the evenings, this role could well fit with other full time employment or responsibilities. If you would like to play a central role in a well known and respected charity, this volunteer role might be just what you’re looking for.

The Board of Trustees:

  • Manage and plan Citizens Advice Surrey Heath overall strategic direction.
  • Act as employer for the paid staff. Manage the finances of Citizens Advice Surrey Heath.
  • Ensure that Citizens Advice Surrey Heath complies with the law.
  • Are responsible for the premises and overall operation of Citizens Advice Surrey Heath.

To see who is currently on the trustee board visit Who’s Who

If you would like to apply or are just interested in finding out more, please complete our Volunteer Registration form.

Receptionist

Our Receptionists are the public face of every local Citizens Advice, managing ‘front-of-house’ based on the information given by the advice session supervisor.

The receptionist role may be carried out by more than one person and includes the following duties:

  • Greet our clients and other visitors
  • Answer the phone.
  • Ensure clients know what is happening and how long they have to wait.
  • Explain the services on offer.
  • Give clients leaflets, lists and self-help materials.
  • Take records of the number of client visits and how long they wait to be seen.
  • Keep the reception area tidy.
  • Enter information into computer systems.

You don’t need specific qualifications and experience but you’d need to:

  • Be polite when talking to people.
  • Have basic computing skills.
  • Have an understanding of, and commitment to, confidentiality.
  • Be friendly and approachable.

If you would like to apply or are just interested in finding out more, please complete our Volunteer Registration form or phone us on 01276 417 900.

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