Have you had a bad experience with your local health or social care services? We are here to help!
As well as providing you with support and advice about your individual issue, by telling us your experiences you may help to improve these services locally.
As part of the “watchdog” organisation Healthwatch Surrey we use the evidence we gather from people like you to help to influence positive change.
The energy regulator, Ofgem, is bringing in changes to make it easier, clearer and fairer for you to get the best deal when you buy electricity and gas. From 26 August 2013 suppliers must:
A popular query on the national Citizens Advice website is what help is available if you’re on a low income. If you’re of working age but not earning enough to get by, there are some options.
To check what benefits you might be entitled to quickly and easily,
Consumer credit is at a record level and household debts for essential bills such as council tax and utilities now total nearly £19bn. So it’s no surprise that we at Citizens Advice have seen a marked increase in questions about bailiffs.
Don’t be bullied
Bailiffs (also called ‘enforcement agents’) visiting your home can be a stressful experience but you have rights and you shouldn’t be bullied.
The Health and Safety Executive estimate that over 31 million working days were lost last year due to work-related ill health or injuries. They estimate the total cost to Britain was £15bn – much of this being borne by the ill or injured individual themselves.
What to do if you have an accident at work
If you have an accident at work,
This is a question Citizens Advice is very frequently asked. If you’re already in the UK, a non-EU/EEA spouse (husband, wife or civil partner) will need a visa to join you to live for over 6 months. They’ll need to make the application from outside the UK.
Your spouse can initially stay 33 months and then renew their visa in the UK for another 2 years and 6 months.
You’re not alone! New research from Citizens Advice has found that 14 million people suffered the knock-on effects of consumer problems in the last year, with poor services or faulty goods affecting their lives, finances or health.
A big impact
Previous research by Citizens Advice found that more than 1 in 3 people face at least one consumer problem each year.
A recent analysis by the DWP found that millions of people are failing to claim benefits they are entitled to, leaving nearly £13 billion pounds a year unclaimed. Could this include you?
The poor take-up rate could be influenced by the stigma many people feel about taking welfare benefits.
You can be scammed in different ways – online, by phone, by post or in person. Scammers try to get your personal details to get money from you or steal your details so they can pretend to be you. NatWest have identified 8 scams to beware of in 2018:
In 2017 a million UK passengers were eligible for compensation worth over £380 million, as a result of flight delays or cancellations. If you are affected, EU Regulation 261/2004 (which still applies until March 2019) means you could claim up to 600 euros. This EU law applies if you depart from the UK,