We will use your data for training and quality purposes purposes or include it anonymised in internal statistics reports.

We will only share your information if you escalate a complaint to an external independent adjudicator or if involves an insurance claim, we may share details of your complaint with our insurer ADS.  

Your data will be stored securely on our email system, local network and/ or Google Drive and kept for 6 years or if your complaint is serious or involves an insurance claim or other dispute, the data is kept for 16 years.

You can read our full privacy policy at  

Do NOT follow this link or you will be banned from the site!


  • Please be aware that our Camberley office is now closed for face-to-face appointments until further notice, due to the potential implications of the Coronavirus.

    You can still get advice online at or choose from the following options:

    You can email us for advice locally at

    You can  phone 03444 111 444 for general advice – Please select the option to leave a message, provide your contact details and a brief outline of your problem and we will get back to you as soon as possible.

    For local advice and support you can also telephone 01276 417900, (Monday to Thursday, 10am to 2pm). PLEASE DO NOT LEAVE A VOICEMAIL AFTER 2PM ON THIS LOCAL NUMBER AS WE ARE NOT ABLE TO ACCESS THESE.

    To get help in making an online application to Universal Credit please phone  0800 144 8444

    Thank you for your understanding.