Citizens Advice Surrey Heath is an independent local charity which holds the Advice Quality Standard accreditation and is a licensed member of the National Association of Citizens Advice.
We can all face problems that seem complicated or intimidating. At Citizens Advice Surrey Heath, we believe no one should have to face these problems without good quality, independent advice.
That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.
Last year, Citizens Advice Surrey Heath helped 5,127 people via telephone, email and face-to-face.
No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today.
With the right evidence, we can show big organisations – from companies right up to government – how they can make things better for people.
We see how problems can be linked. By helping people with the underlying cause of their problems and making sure they don’t get worse, we save the government and public services hundreds of millions of pounds every year.
In 2021/22 our advice resulted in at least £1,194,843 financial gain for our clients and over £240,000 in debts written off or rescheduled.
We helped people to complete 260 disability forms and assisted with 44 Mandatory Reconsiderations and Appeals.
Our Wellbeing Advisers supported 403 clients to access advice, community support and activities to improve their physical and mental wellbeing and made over 130 home visits to help those who were housebound to maintain their independence.