Accessibility Statement

We’ve endeavoured to make this website usable and accessible to a wide range of users. This page explains some of the features which should make this site easier to use. There are also links to other websites that can help you. If you are experiencing any problems accessing the information on this site call us on 03444 111 444.

Change the text size

Internet Explorer: Page > Text size

Firefox: View > Zoom > Zoom Text size Only

Google Chrome: Menu > Zoom

Safari: View > Make Text Bigger

Navigating this site

You can access the main sections of this website from the main menu bar.

  • Each sections’ navigation is accessed either from the drop-downs from the main menu bar or from the landing page of each section.
  • There is a site map listing all pages on the website (in the Footer).
  • A search facility is available on every page (in the Footer).
  • The home page can be reached by clicking on the Citizens Advice Surrey Heath text top left.
  • Links to pages that give you legal information are at the bottom of the footer menu.

Downloading documents

Most documents on this site are in PDF format. You can download a free PDF reader If you require any documents in a different format or size please contact us.

Adapt your computer

To find out ways to adapt your computer specifically for your requirements visit the BBC My Web, My Way website.

Standards compliance

This site has been built to HTML 5.0 standards. This site has been built to CSS 3.0 standards.

Do NOT follow this link or you will be banned from the site!


  • Please be aware that our Camberley office is now closed for face-to-face appointments until further notice, due to the potential implications of the Coronavirus.

    You can still get advice online at or choose from the following options:

    You can email us for advice locally at

    You can  phone 03444 111 444 for general advice – Please select the option to leave a message, provide your contact details and a brief outline of your problem and we will get back to you as soon as possible.

    For local advice and support you can also telephone 01276 417900, (Monday to Thursday, 10am to 2pm). PLEASE DO NOT LEAVE A VOICEMAIL AFTER 2PM ON THIS LOCAL NUMBER AS WE ARE NOT ABLE TO ACCESS THESE.

    To get help in making an online application to Universal Credit please phone  0800 144 8444

    Thank you for your understanding.