FAQ

What benefits am I entitled to?

The correct identification of benefits can be a complex issue, but many people will find they can get an answer to this at www.turn2us.org.uk.

If your situation is complex, for example due to anyone in your household being disabled, we would recommend a full benefits check with one of our advisers.

How can I apply for social housing?

All applications for social housing are processed and administered by Surrey Heath Borough Council. You can speak to their Housing Options Team by calling 01276 707127. There is a very high demand for social housing in this area.

I am struggling to pay my credit card bills – where can I find help?

There are many organisations who offer free advice on debt, and you should ask whoever you approach to confirm that they offer a free service so that any payments you make go towards reducing your debts. Citizens Advice offers a full range of debt solutions, and like all professional debt advisers we will always seek the most appropriate solution for your specific circumstances.

Other companies offering a free service include:

I don’t think I am being allowed the correct number of days holiday by my boss – what can I do?

Check on www.adviceguide.org.uk where you will find the legal holiday entitlement. You will need to check your contract of employment too. If you have a union, your union representative may help resolve the issue

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CORONAVIRUS

  • Please be aware that our Camberley office is now closed for face-to-face appointments until further notice, due to the potential implications of the Coronavirus.

    You can still get advice online at www.citizensadvice.org.uk or choose from the following options:

    You can email us for advice locally at client@camberley.cabnet.org.uk

    You can  phone 03444 111 444 for general advice – Please select the option to leave a message, provide your contact details and a brief outline of your problem and we will get back to you as soon as possible.

    For local advice and support you can also telephone 01276 417900, (Monday to Thursday, 10am to 2pm). PLEASE DO NOT LEAVE A VOICEMAIL AFTER 2PM ON THIS LOCAL NUMBER AS WE ARE NOT ABLE TO ACCESS THESE.

    To get help in making an online application to Universal Credit please phone  0800 144 8444

    Thank you for your understanding.