Jobs

Citizens Advice Surrey Heath is expanding.  We currently have the following two vacancies available:

Advice Session Supervisor P/T

£24,500 p.a. FTE

Hours per week: 7-14

Location: Camberley

Contract type: Permanent

We are looking to recruit an experienced Adviser or Caseworker who wants to step into a supervisory role and help support a growing team operating both remotely and from our office in Camberley.

This will include

  • Providing support and supervision to volunteer advisers carrying out initial client assessments and generalist advice across the main enquiry areas and all enquiry channels (e.g. face to face, phone and digital).
  • Ensuring the quality of advice delivered by volunteers and staff is of a high standard
  • Providing feedback to advisers and identifying training needs where appropriate
  • Some direct advice provision to clients.
  • Encouraging advisers to engage and support with our research and campaign work and other projects in order to meet our objectives.
  • Carrying out any other duties and admin tasks compatible with the role.

You will need generalist advice or caseworker experience, preferably gained working within Citizens Advice, excellent people skills, an interest in problem solving and the ability to prioritise your own work and successfully manage and motivate others.

The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce

Further details and an application form are available from ceo@camberley.cabnet.org.uk or telephone 01276 417903.

Closing date for applications: 10.00am, Monday 18 January 2021

Independent Living Adviser

Salary: £24,000 FTE

Hours per week: 24

Location: Camberley

Contract type: 12-month fixed term (with possible extension)

Citizens Advice Surrey Heath is looking to recruit a part-time Independent Living Adviser to help those who are elderly, in poor health, or disabled and housebound, to improve their financial resilience and remain independent and active in their community for longer.  

The effect of Covid-19 has left many people isolated and anxious about their ability to manage financially.  We are looking for someone to join our Citizens Advice Surrey Heath team who can make a real difference by helping people to improve their financial capability and, where needed, link them to wider community services and activities to benefit their overall wellbeing. 

You need to be a self-starter, preferably with experience in an advice role as a Citizens Advice adviser or similar, and an understanding of welfare benefits, particularly related to disability and the elderly. Excellent interpersonal and effective communication skills, both verbal and written, are important in order to work effectively and sensitively with clients who may be vulnerable and distressed. You also need to be highly organised, with good numeracy skills and the confidence to negotiate effectively with external agencies and organisations in order to advocate for your clients.  

The role is initially home-based but you will, at times, be required to come to our office in Camberley and to provide outreach services and home visits across the Borough, where it is safe to do so. It is essential that you are a driver with a full valid driving licence and have use of a car. 

The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce

Further details and an application form are available from ceo@camberley.cabnet.org.uk  or telephone 01276 417903.

Closing date for applications: 10.00am, Monday 18 January 2021

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