Have you had a bad experience with your local health or social care services? We are here to help!
As well as providing you with support and advice about your individual issue, by telling us your experiences you may help to improve these services locally.
As part of the “watchdog” organisation Healthwatch Surrey we use the evidence we gather from people like you to help to influence positive change.
This year our annual golf day was held at the prestigious Swinley Forest Golf Club on 23 April . Twenty teams enjoyed the magnificent course and the sunshine, followed by a fabulous lunch and fund-raising auction.
We were fortunate enough to raise £11,131 from the event, which will be used to extend our services to Surrey Heath residents so many thanks go to all those who participated as well as the organisations who donated prizes and auction lots.
You will now find us in the old Surrey Heath Museum space on the first floor and across from the Registrar’s office in Surrey Heath House.
Citizens Advice Surrey Heath
Surrey Heath House
Please note that we will be closed on Thursday 28 March due to the move.
The energy regulator, Ofgem, is bringing in changes to make it easier, clearer and fairer for you to get the best deal when you buy electricity and gas. From 26 August 2013 suppliers must:
A popular query on the national Citizens Advice website is what help is available if you’re on a low income. If you’re of working age but not earning enough to get by, there are some options.
To check what benefits you might be entitled to quickly and easily,
Consumer credit is at a record level and household debts for essential bills such as council tax and utilities now total nearly £19bn. So it’s no surprise that we at Citizens Advice have seen a marked increase in questions about bailiffs.
Don’t be bullied
Bailiffs (also called ‘enforcement agents’) visiting your home can be a stressful experience but you have rights and you shouldn’t be bullied.
The Health and Safety Executive estimate that over 31 million working days were lost last year due to work-related ill health or injuries. They estimate the total cost to Britain was £15bn – much of this being borne by the ill or injured individual themselves.
What to do if you have an accident at work
If you have an accident at work,
This is a question Citizens Advice is very frequently asked. If you’re already in the UK, a non-EU/EEA spouse (husband, wife or civil partner) will need a visa to join you to live for over 6 months. They’ll need to make the application from outside the UK.
Your spouse can initially stay 33 months and then renew their visa in the UK for another 2 years and 6 months.