Call our freephone advice line on:
or Textphone 18001 0800 144 8884
Monday to Friday
09:00 – 17:00
Calls are free of charge
For emergency support only (Food/Fuel crisis and/or Household Support Fund) call 01276 417906
If you need to change or cancel an existing appointment call 01276 417900 and leave a message. An Adviser will call you back with a new appointment if necessary between the hours of 10am and 4pm, Monday to Thursday and 10am to 1pm on Friday.
For advice on:
Get help applying for Universal Credit
The Citizens Advice Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.
It’s free, independent and confidential.
Call us for free: 0800 144 8 444 (England)
Chat to an adviser online: citizensadvice.org.uk/helptoclaim
When you first contact us by phone you will be given a brief initial assessment, normally around 10 minutes, in order for us to understand your problem. Our Adviser will decide on a course of action to help you resolve your issue or they will make an appointment for you to discuss it in more detail. This might be by phone or face-to-face at our advice centre.
Our Advisers will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions.
Our staff are trained to advise on virtually any issue and use all the latest information so that you are armed with the best and most accurate advice.