Crisis Support

We’re here when you need us most, with free, confidential support.

Fuel vouchers

We work in partnership with the Fuel Bank Foundation and can provide fuel top ups to households in a fuel crisis or fuel emergency. Can’t afford to top up your prepayment meter? Get in touch and we’ll see how we can help.
Citizens Advice Surrey Heath support line: 01276 417 906

Energy advice

Struggling with your energy bills?
Our advisers can provide practical support to help you understand and manage your energy costs.
We can help with understanding your bills, dealing with billing issues, managing energy debts and understanding Smart meters. If you’re a prepayment customer, we may also be able to provide top-up vouchers, depending on your circumstances.

We can also help you deal with your energy supplier directly and make sure you understand the support available to you.

Food BAnks

If you’re struggling to afford food or facing a difficult time financially, we can help you access food bank support.

We work with a variety of local food banks, including Besom, Trussell Trust and Bisley and West End food banks. Our advisers can talk through your circumstances and help you access the support that’s available to you.

If you need food bank support, please call us on 01276 417 906.
You can also contact Help Through Hardship on 0808 208 2138 for support and advice.

    Food support

    There are several free food and community sessions running locally each week. Everyone is welcome, no referral needed.