Additional Services

Citizens Advice Surrey Heath offers various services beyond our normal advice sessions. Here is a brief list of the other support we can offer you:

  • Healthwatch: You can give feedback on any experiences you’ve had with healthcare providers during any contact with us, which we will pass on. Read more…
  • ‘Help to Claim’: We can support you with applications for Universal Credit. Read more…
  • Energy Best Deal: We offer tailored advice to help you get the best energy deal for your money. Read more…
  • Free 15 minutes with a solicitor: We can refer you for a short appointment with a solicitor, who unlike our advisers can give you legal advice – note that you will need to see an adviser first.
  • Emergency domestic abuse orders by phone: If you are experiencing domestic violence then you may be able to use our phone to apply for an emergency order from a judge, who you will be able to speak to directly – note that an advisor will need to check that you meet the legal requirements first.
  • Dedicated form-filling appointments for disability benefits: We can offer specialist appointments to support you with filling out the application form for several disability-related benefits – note that you will need to see an advisor first.
  • Social Prescribing: Social prescribing is a free service that aims to connect people to community services. It is
    particularly targeted at the socially isolated and individuals with complex physical and
    emotional needs. You can find more detailed information on the scheme here.
  • Food Bank referral: In extreme situations where you are struggling to feed yourself or your family we are able to provide referrals to BESOM, a local food bank – note that you will need to see an advisor
  • Home visits: For those who, due to health issues, age, mobility or caring responsibilities are unable to visit our premises or access advice online.
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  • Please be aware that our Camberley office is now closed for face-to-face appointments until further notice, due to the potential implications of the Coronavirus.

    You can still get advice online at or choose from the following options:

    You can email us for advice locally at

    You can  phone 03444 111 444 for general advice – Please select the option to leave a message, provide your contact details and a brief outline of your problem and we will get back to you as soon as possible.

    For local advice and support you can also telephone 01276 417900, (Monday to Thursday, 10am to 2pm). PLEASE DO NOT LEAVE A VOICEMAIL AFTER 2PM ON THIS LOCAL NUMBER AS WE ARE NOT ABLE TO ACCESS THESE.

    To get help in making an online application to Universal Credit please phone  0800 144 8444

    Thank you for your understanding.