We are looking for a volunteer who can support our staff and other volunteers with IT related matters.

What will you do?

• general ICT support for a small organisation
• help staff and volunteers with day to day IT issues, for example, trouble logging on to their computer, connecting to wi-fi, finding files
• deliver one to one or group training about using particular software, such as Microsoft spreadsheets or Google docs 
• write instructions about how to do basic IT tasks to help volunteers and staff
• help update the local Citizens Advice website
• advise on ICT purchases
• setup new Windows 10 laptops, desktops and Chromebooks
• Troubleshooting when ICT problems occur
• Liaise with our IT support organisation, management and trustees to resolve any issues identified,

What’s in it for you?

• build on and develop skills, in particular IT and communication
• increase your employability
• have a positive impact on someone else’s experience of volunteering with the local Citizens Advice
• meet people and build relationships with other volunteers
• contribute to the smooth running of the advice service which makes a real difference to peoples’ lives

And we’ll reimburse expenses too.

What do you need to have?

You don’t need specific qualifications but you’ll need to have:

• good IT skills and the ability to work out things
• a good knowledge of ICT including Windows 10 administration, office software, networks, security and data protection
• be friendly, patient and approachable
• respect views, values and cultures that are different to your own
• have good verbal and written communication skills
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• have a can-do approach balanced with sound judgement
• be willing to undertake training in your role on the work of Citizens Advice.

Highly desirable

• experience and/ or knowledge of corporate IT technical support, e.g. Active Directory, group policies, cyber security etc.

How much time do you need to give?

We can be flexible about the time spent and how often you volunteer so come and talk to us.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

If you are interested in becoming an IT support volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please  complete our Volunteer Registration form.